About this role

The company is engaging Customer Service Experts to contribute to a customer’s project, delivering phone-based support across the United States. In this role, you'll apply your expertise to help train next-generation AI systems. Your work will shape how models learn, reason, and perform through high-quality, real-world input.

Requirements

Demonstrated experience in executive assistance, virtual assistance, concierge services, or customer support via phone.
Fluent, neutral, and clear spoken English with strong improvisational and live conversation skills for US-based interactions.
Confidence in making outbound calls, including cold calls, and efficiently navigating automated phone systems.
Reliable high-speed internet connection, quiet work environment, and a quality wired or USB headset.
Experience in the hospitality, restaurant, or travel industries.
Negotiation or escalation experience is a plus.

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